Director of Global Service Quality

Vertiv Corporation - Director of Global Service Quality

Vertiv is hiring a Director of Global Service Quality in Westerville, OH who will be responsible for implementing and maintaining quality management systems, processes, and procedures to ensure that our services meet the highest standards of quality and reliability.

The Director of Global Service Quality will lead a team of quality professionals in efforts to drive Quality Excellence within their area of responsibility while working closely with the broader Global Quality organization and cross-functional partners to identify areas for improvement and drive continuous quality improvement initiatives throughout the organization.

All candidates should make sure to read the following job description and information carefully before applying.

RESPONSIBILITIES

• Serve as the primary point of contact for quality-related inquiries from customers and other stakeholders.
• Participate in development and deployment of Global Quality standards, ensuring deployment within region of responsibility.
• Develop and implement comprehensive quality management system best practices to ensure compliance with industry standards and customers' expectations.
• Establish and maintain quality control processes and procedures for all aspects of product / service development, manufacturing, and delivery.
• Lead a team of quality assurance professionals, providing guidance, training, and support to ensure effective execution of quality assurance activities.
• Collaborate with cross-functional teams, including manufacturing, engineering, and service, to identify quality issues and implement corrective and preventive actions.
• Conduct regular audits and assessments of quality management systems and processes to identify areas for improvement and ensure compliance with regulatory requirements.
• Develop, maintain, and analyze quality data and metrics to track performance trends, identify root causes of quality issues, and develop strategies for improvement.
• Drive continuous improvement initiatives to enhance product / service quality, reduce defects, and improve customer satisfaction.
• Champion a culture of quality excellence throughout the organization, fostering collaboration, accountability, and a commitment to continuous quality improvement.
• Report out status of KPIs within region and corrective action plans in various meetings, including Quality Quarterly Business Reviews to the Executive Leadership Team.

QUALIFICATIONSMinimum Job Qualifications :

• Minimum of 15 years of experience in quality, or a related field, with at least 7 years in a leadership or managerial role.
• Proven track record of developing and implementing quality management systems and processes in a manufacturing or production environment.
• Strong knowledge of quality assurance principles, methodologies, and tools, including statistical analysis, root cause analysis, and risk management.
• Experience leading cross-functional teams and driving continuous improvement initiatives.
• Excellent communication, leadership, and people skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends and patterns, and develop effective solutions.

EDUCATION AND CERTIFICATIONS

• BA, BS or equivalent experience in related field; advanced degree preferred.
• Certification in quality management (e.g., Six Sigma, Lean, ASQ) is a plus.

PHYSICAL REQUIREMENTS

No Special Physical Requirements

ENVIRONMENTAL DEMANDS

No Specific Environmental Demands

TRAVEL TIME REQUIRED

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our mission.

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