Sales Support Specialist
Job Description
Job Description
About us
At Altitude Unlimited, we provide leading edge Advanced Technology Solutions and believe technology is a tool that should be used as a competitive advantage for your business.
Your IT infrastructure is the backbone to support all areas of your business. Our IT Consulting and Management programs make it possible to unleash the limitless power of IT to drive your business forward.
We take the time to thoroughly understand how your business works so that we can architect solutions which meet your immediate needs and prepare you for your future.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Requirements
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
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