Senior Data Implementation Lead

Hi, we’re Walla!

We believe movement is happiness. By revolutionizing the fitness industry’s software, we help boutique fitness studios get and keep more people moving.

When your neighborhood fitness studio succeeds, the ripple effect is massive. We aim to make that ripple as big as possible like, tsunami big.

How do we achieve this goal? We build what it takes to support the next generation of boutique fitness studios. This means simple, smart, and flexible software built by a team that is obsessed with making our clients happy.

We care about the long game, but ensure our clients’ lives are easier in the short term too. And what do we do to make sure we stay on track?

We live by our core values :

• Hard work, together
• Big Hearted
• Always Learning
• Build Raving Fans

We’re seeking a dynamic and detailed-oriented Senior Data Implementation Lead who will be the primary customer point of contact for data migration between the onboarding team and customer team.

You’re someone with customer service in your DNA who will set the tone for the customer experience as the first point of contact with our newest users.

You will use your knowledge and experience to influence and guide teams and clients through the entire data migration lifecycle - from initial strategy, through mapping, script development, data quality reviews and final load to production.

This position requires a self-motivated, customer-focused professional with a passion for data who consistently keeps commitments to customers and fellow employees.

This is a hands-on role that requires significant technical experience and data analysis abilities.

Who You Are :

• You have a self-directed, start-up mentality who takes ownership for their work, doesn’t mind helping the team with periodic projects outside specific job description, and will help establish our company culture as we grow.
• You use humor to carry yourself through challenges. You bring smiles, laughs, and lots of gif’s
• You possess expert communication skills and empathy that allows you to communicate with individuals throughout an organization
• You balance confidence with humility
• You don’t waste time. You are efficient, effective, and work hard. You take pride in your day-to-day work.
• You want to be part of a fast-paced environment to build something that will change the world!

What You'll Be Doing :

• Lead the development and implementation of data migration strategies
• Oversee the entire data migration process, ensuring accuracy, efficiency, and minimal disruption to client’s business operations
• Provide expert guidance on data migration strategy, leveraging best practices and industry standards
• Assist customers with their data extract, explaining the conversion process, defining data requirements, and working with them to correct data in their legacy systems / staging database in preparation for the data conversion cycle
• Maintain exceptional customer satisfaction ratings while completing timely and accurate data migration process
• Provide post-migration support and troubleshooting ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
• Collaborate with cross-functional teams to ensure alignment of data migration activities with overall client success goals
• Ensure data integrity and quality throughout the migration process by implementing robust validation and testing procedures
• Develop and maintain detailed documentation of data migration processes, methodologies, and outcomes
• Identify and mitigate potential risks and issues related to data migration, providing timely solutions and recommendations
• Enhance processes by optimizing data migration workflows and improving data accuracy
• Provide training and support to team members and stakeholders on data migration best practices and tools
• Monitor and report on the progress of data migration activities, ensuring timely completion and adherence to project timelines
• Provide backup support for our customer service team during our high volume periods

What You Bring to the Team :

• 5+ years experience in data migration and SaaS implementation, within FitTech environments a plus
• Bachelors degree in Computer Science, Software Engineering, Management Information Systems, or a related field
• Expertise in data analysis, extraction, transformation, and data loading techniques
• Proven track record of successfully leading data migration projects in complex, large-scale environments
• Proficiency in developing and implementing data migration strategies and methodologies
• Strong attention to detail and highly organized
• Passion for data accuracy and completeness
• Can work in a fast paced, fast-growth, high-energy environment and deal with multiple high priority activities while delivering on aggressive timelines
• Proven ability to make data-driven decisions, explore various and often ambiguous data to create a data integration strategy, define success criteria, identify risks and required decisions
• Bias for action and proven success in managing expectations
• Excellent coordination and communication skills and ability to present effectively to a broad technical and business stakeholders
• Demonstrated effectiveness in working with cross-functional and remote teams
• Experience with database systems and query languages a plus

What We Have For You :

• Participation in company equity plan with a fast-growing company
• Remote work environment
• Unlimited vacation policy
• Company-paid medical, dental, and vision plans / 50% covered for dependents
• Paid Parental Leave
• Flexible work schedule. As long as you are crushing your goals, you make your schedule!
• Fun culture that celebrates wins, encourages autonomy, ownership, and transparency
• We are an impact organization, and invite all of our team members to participate in our quarterly volunteer events
• Commitment to employee wellness including weekly Yoga sessions with our President

The salary range for this role is between $90,000 - 110,000 DOE.

Walla is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, is empowered to show up to work every day as their full self, and most importantly that they know they belong, no matter who they are or where they are coming from.

We actively seek to add members to our community who represent our customers and the places we live and work. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status or any other legally protected status.