Job Purpose
The C-Store Assistant Manager will provide support to the C-store, its employees and to the Store Manager. These positions will perform all cashier functions including customer service activities, proper cash-handling, stocking duties, and maintaining store cleanliness.
Additionally, this position will be trained in a main function to support HR, Sales and Marketing, or Operations functions more specifically.
General Store Duties and Responsibilities
- Greeting guest with a smile while providing a positive customer experience with fair, friendly, and courteous service
- Able to collaborate with diverse teams and customer personalities.
- Operate cash registers, scanners, and handle transactions quickly and accurately.
- Assisting customers with use of self-service kiosks as needed
- Ensures all funds are processed accurately whether cash or credit.
- Manages customer complaints as they pertain to store, gas, or car wash sales.
- Answering phones as needed
- Maintaining a safe and clean work environment
- Promoting customer loyalty plans including Club Holiday, Car Wash Subscriptions and special promotional events
- Cross-selling and upselling products.
- Assisting fellow cashiers with store activities
- Stocking, cleaning and other duties as directed by store direction or assistant manager.
- Providing advice or recommendations after understanding customer needs
- Managing high volumes transactions daily
- Ensuring correct pricing, issuing receipts, refunds or exchanges
Additional leadership and management responsibilities include :
Human Resources :
- Hiring / Staffing
- Training
- Employee Coaching
- Store Communication
- Scheduling
- Working with HR Team / Main Office
- Customer Relations
- Food Handlers and TATM
Operations :
- Store Cleanliness
- Green Sheet Execution
- Store inspections
- Secret Shopper Results
- Image Inspections if Applicable
- Store Organization
- Inventory and Cash Control
- Gas Price Sales and Reporting
- Maintaining all store equipment
Sales and Marketing :
- Manage Fresh Offering Program
- Oversee Inventory Levels
- Vendor Management
- Marketing
- Product Placement
- Responsible for Store Performance vs Sales Goals
Skills and Education Requirements
- Must be able to speak and understand English. Bilingual is a plus.
- Training experience preferred
- Retail experience desired
- Must be able to open and close store across Sunday through Saturday schedule
- MVR with good driving record required if driving for store
- Previous experience in customer service preferred.
- Familiarity with electronic equipment, like cash register and POS
- Basic math and computer skills
- Effective communication skills
- Ability to manage skills and work with the team to accomplish tasks.
- Customer and Employee-focused
- Ability to learn about and train products available in stores
- Ability to maintain composure in the face of angry, frustrated, or flustered customers.
- Ability to adjust schedule, task and priorities as needed to assist with business needs
Physical requirements
This position's physical demands listed below reflect activities employees are expected to perform during each day worked.
Benefits
This position's physical demands listed below reflect activities employees are expected to perform during each day worked.
Medical
Dental
We have the following benefits for those who qualify :
ESA / HSA
Surgical Benefits
Life and ADD Insurance
401(k) with Match
Profit Sharing
Tuition Reimbursement
Gym Discounts
Fuel and Store Purchase Discounts
Environmental Factors
Occasionally
Frequently
Environmental Factors
Occasionally
Frequently
Heat during summer
Fumes, gases, odors, dust
Cold during winter
Grease, oil, mud
Biological hazards
Moving mechanical parts
Chemical hazards
Noise
Electrical hazards
Hot temperature devices
Sharp objects / tools
Physical Effort
Occasionally
Frequently
Physical Effort
Occasionally
Frequently
Sitting
Repetitive use of hands / arms
Standing
Repetitive use of legs
Walking on hard surfaces
Grasping
Bending or twisting
Lifting or carrying
Crawling
10lbs or less
Climbing
11 to 20lbs
Reaching Overhead
21 to 30lbs
Crouching
31 to 40lbs
Kneeling
50 to 75lbs
x - daily basis
Balancing
75-100lbs
Pushing or pulling
Eye hand coordination
Talking
Fine Manipulation
Please choose one :
I have reviewed this job description and I understand all my job duties and responsibilities and I am able to perform the essential functions as outlined.
I am unable to perform the essential functions as outlined. I wish to seek a reasonable accommodation under the Americans with Disabilities act.
I am unable to perform the essential functions as outlined.
Print Name
Dated : S ignature
S ignature
Job Posted by ApplicantPro
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