Service Writer

Potestio Brothers Equipment
Parker, CO, United States
Full-time
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Service Writer

Job Description :

  • Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership
  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and / or product improvement claims including the computation of charges, submission and follow-up
  • 30+ days ago
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