Job Details
Remote Customer Service Representative
It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams.
Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring.
At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us.
We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely.
Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before.
As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions.
GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time / Seasonal
Compensation Details
Base Pay : $ per hour
Enhanced Rate : $ per hour contingent on weekly attendance and performance
Spanish Bilingual Base Pay : $ per hour
Spanish Bilingual Enhanced Rate : $ per hour contingent on weekly attendance and performance
Requirements
- 18 years of age or older
- Minimum Internet Speed of 35 mb / s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable / Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible : Mobile Internet Service Providers and Satellite.
For example, T-Mobile is not compatible with our internal systems)
NOTE : Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter / extenders.
Essential Responsibilities
- Inbound / Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Qualifications
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
What We Offer
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Preferred Experience (not required)
- Previous experience in customer support or technical support role
- Previous experience with Group and / or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Seasonal Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service & Sales Support - REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Sparks, NV
Customer Service Representative. Customer Service Representative. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. At SERVPRO®, you can make a positive difference in pe...
Bilingual Healthcare Customer Service Non-Bilingual & Bilingual Spanish - 100% Remote Nevada
Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service). Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services. Utilize client specific knowledge s...
Customer Service Representative - WFH
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent customer service and communication skills. You will be...