IT Manager

ASM Global is the world's leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management.

The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.

From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

Job Summary

The IT Manager is responsible for managing and maintaining Oakland Arena and Oakland-Alameda County Coliseum's Information Technology environments to assure system integrity and availability.

Under general supervision of the Senior Director of Operations, supervise, direct, plan, schedule and monitor all computer and phone programs for the facility.

Also supervise, direct, plan, schedule and monitor all special projects related to facility computing, digital signage, scoreboard, ribbon board, cellular and phone systems.

The IT Manager reports directly to the SR. Director of Operations.

The Annual Salary Range is between $110,000.00 and $120,000.00.)

Essential Functions

• Oversee Oakland Arena and Oakland-Alameda County Coliseum technologies and services, including user-related incidents and requests in a Windows and Macintosh environment.
• Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders.
• Manage and deliver tech services for events held at Oakland Arena and Oakland-Alameda County Coliseum in addition to onsite support.

Work directly with Oakland Arena and Oakland-Alameda County Coliseum tenants or affiliates on initiatives to establish new / emerging technology components.

Manage and develop standard operating procedures for Oakland Arena and Oakland-Alameda County Coliseum to help manage and support its technology systems.

Work directly with the ASM Global IT group to assure policies and procedures are being followed in addition to best practices.

• Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Oakland Arena and Oakland-Alameda County Coliseum business as well as events.
• Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc. for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs.
• Oversee related contracted maintenance agreements. Develop bid specifications, renewal agreements, and manage all other related items to ensure that acceptable and quality performance levels are achieved.
• Manage all cellular 3rd parties under contract with the Joint Powers Authority (JPA). Manage physical access needs, repair requests, service modifications and improvements.
• Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operations excellence to increase overall efficiency.
• Keep inventory of technologies systems for Life Cycle Management and budgeting purposes. Establish budgets capturing capex costs for technology investments.

Required Qualifications

• A minimum education level of : Bachelor of Arts / Sciences Degree (4-year). BS in IT or Computer Science preferred.
• 5+ years of experience in IT or Computer Engineering
• Experience with Microsoft 365 Administration
• IT Support experience
• Experience with networking, telephony, troubleshooting, project management, and technical support
• Ability to learn and problem solve
• Interpersonal skills and ability to work in a team environment
• Strong verbal and written communication skills
• Experience working with Daktronics, ANC, or similar systems in an arena setting preferred.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

ASM Global may require an employee to perform duties outside his / her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please apply via the ASM Global Career Site.