Job Overview
As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales.
Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals.
You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone.
You will provide customer consultations, including applying make-up and products.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal / financial advice)
- Resources for continuous learning, career growth, and leadership development
- Paid Time Off
- Fully-Funded education benefits - may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and give-back / volunteer opportunities
What You Will Do
- Greet customers in a friendly and helpful manner
- Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
- Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
- Show and teach the use of all beauty products by applying them on the customer
- Keep proper display, organization, storage and restocking of inventory
- Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
- Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
- Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested
- Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
- Use point of sale technology and applications to help in selling and fulfilling of customer orders
- Follow hygiene standards and asset protection control and compliance procedures
Skills You Will Need
- Product knowledge : G ood understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Communication : C omfortable communicating with customers virtually, via phone, and in person.
- Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
- Continuous learning : S elf-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources.
- Makeup application : S how and teach the use of all beauty products by applying them on the customer.
- Subject Matter Expertise : Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
- Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Collaboration : Partnership with the total Beauty team to drive sales and deliver the customer experience
Who You Are
- Possess a passion and a business-minded attitude to succeed in a performance-based setting
- Able to resolve customer problems in a constructive and forward-looking way
- Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
- Able to work a flexible schedule including evenings & weekends
- Enthusiasm for the beauty industry and the skills to provide outstanding customer care
- Flexible and able to use sound judgment in ambiguous situations
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- At least 1 year of customer service or selling experience required
- Previous cosmetic or fragrance sales experience a plus
Essential Physical Requirements :
- Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
- Lifting and moving items weighing up to 25 lbs.
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