Job Description We are seeking a dynamic and experienced Product Manager to lead our Cobrand Card modernization efforts.
The ideal candidate will have a strong background in fintech, SaaS / PaaS product build experience , Credit card / payments expertise, and proven product management track record.
As a Senior Product Manager in the Chase Co-Branded Cards organization, you will lead the product discovery and delivery efforts to modernize how we build Cobrand Card products and capabilities.
You will collaborate with top talent around the firm to deliver best in class product platforms and solutions.
Your role will involve creating a suite of new capabilities and features to improve our scalability, reusability, resiliency, overall quality, and availability.
You will work closely with design, product, data and technology leaders across our organization, to modernize not just our technology stacks but also our modes of business operations and delivery.
You will conduct product discovery activities, define, refine requirements under agile framework, prioritize, and execute the product build with scrum teams to ensure the most valuable and meaningful functionality of the product roadmap gets delivered.
Your focus will be on Minimum viable product(MVP) based product releases, which results in a superior customer experience for the customers, partners and the entire business organization. Job responsibilities
- Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.
- Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands.
- Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
- Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements.
- Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
- Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
- Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.
- Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.
- Assist in develop go-to-market strategies, including positioning, release planning and promotional plans, in collaboration with the marketing team.
Required qualifications, capabilities, and skills
- Bachelor's degree in Computer Science, or a equivalent engineering field.
- Passion for understanding customer needs and delivering exceptional user experiences.
- Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
Ability to influence and partner / collaborate to drive cross-functional teams without authority.
- Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups.
- Strong understanding of APIs, Business process automation, payment processing, and card issuance technologies.
Proven work experience on Digital web / mobile, API based applications on public cloud, Data analytics
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
- Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Proven ability to manage multiple initiatives simultaneously with clear structure and clarity. Preferred qualifications, capabilities and skills
- MBA or advanced MS degree is a plus
- Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
- 10+ years of product management experience, preferably in Banking, Financial Services, fintech or payment systems
- MBA or advanced MS degree is a plus Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans
Product Manager, Vice President - Machine Learning & Optimization
As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting a...
Senior Associate, Product Manager - Bank Modernization
As a Product Manager focusing on Bank Modernization you will be reimagining our Consumer Bank to create game-changing customer experiences and business outcomes. Center 2 (19050), United States of America, McLean, VirginiaSenior Associate, Product Manager - Bank Modernization. In the Consumer Bank, ...
Product Manager - Cybersecurity | Insider Threat Detection
As a Product Manager for Insider Threat Detection within our cybersecurity team, you will be responsible for leading the development and implementation of a comprehensive framework to identify, assess, and mitigate insider threats. Strong product management skills, with the ability to lead cross-fun...
Vice President Data Owner - Card Customer Journey
You will serve as a member of the product team, collaborating with the Product Owner, design lead, and technology lead to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business. Our Consumer & Community Banking division serves our Ch...
Product, Experiences & Technology Reporting & Insights Planning Lead - Vice President
As a Planning Lead in the Product Experiences and Technology Reporting and Insights General Management team, you will spearhead the creation of operating models, tracking mechanisms, and executive views across the Product Experiences and Technology Reporting and Insights organization, ensuring conti...
Vice President - Strategy
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Those in eligible roles may receive commission-based pa...
Agility Lead, Vice President
Coaches the Product owner to ensure the team is aligned with the Product vision, Product Backlog, Sprint goals, and other necessary information to produce the desired outcomes . Customer Acquisition and Marketing Platforms (CAMP) is a portfolio of products that connect people to the financial produc...
MarTech Strategy & Enablement - Vice President
The Martech Strategy and Enablement Lead will partner with marketing and product leaders across all of JPMorgan Chase & Co. Ability to develop strong partnerships, be recognized as a team player and work well collaboratively. Consulting or financial services industry experience. You will need to und...
Risk Management - Control Manager - Vice-President
As a Vice-President in the Risk Management - Control Manager role within the Asset Wealth Risk Management team, you will be part of a diverse and talented group responsible for the oversight of the control framework. The Risk Control team, which you will be a part of, provides leadership to foster a...
Human Resources Control Manager Vice President
As a Control Manager Vice President in our Human Resources team you will work with our HR business leaders to ensure we are maintaining a proactive risk and control culture. Engage with control colleagues, business leaders, operations management, legal, compliance, risk, audit, regulators, and techn...