Customer Service and Support Representative - Work From Home

Position : Customer Service and Support Representative - Work From Home Location : Remote - San Antonio, TX

Job Id : 1209 # of Openings : 5 GlowTouch is growing and we are expanding! We are looking for experienced Customer Service and Support Representatives to join our motivated and ambitious Work From Home team.

What Will You Do? As a Customer Service and Support Representative , you will be the front line in providing a remarkable experience for our members and providers.

Our Customer Service and Support Representatives are responsible for answering all inbound customer support inquiries regarding new and existing member and provider accounts.

The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed including benefit eligibility and claim status.

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company.

We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.

This position will be Work From Home; however, you must reside in San Antonio, TX to be considered In this position, you will :

• Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed
• Provide extraordinary customer service to build positive rapport on every interaction
• Help customers understand their eligibility of benefits and claim status
• Assist in Open Enrollment by answering questions and educating members
• Manage your time effectively to keep up with the incoming calls from the queue
• Accurately document information exchanged during each call
• Other duties as assigned

Who You Are : To be considered, candidates are expected to have the following :

• Previous experience in a customer service position, preferably in the healthcare field is a plus
• Prior back office or front desk dental office experience is helpful
• Available to work Monday-Friday and Saturdays
• Clear written and verbal communication
• Strong organizational and time-management skills
• Exceptional attention-to-detail

Who We Are : GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions.

In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.

Putting People First is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities.

We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected.

A lot of companies talk of having a family atmosphere; we put those words into action. Education : High School Diploma or equivalent educational experience is required.

Wage : $16.50 / hr Location : This position will be Work From Home; however, you must reside in : San Antonio, TX Job Type : Full Time Hours : Monday Friday 7am-7pm CST Benefits : GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.