Customer Experience Assistant, Sales

Customer Experience Assistant, Sales - Charlotte, NC Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer.  These team members assist our customers in finding their best jewelry match from our luxury product line.

By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.  The ideal candidate will be able to work a full-time schedule that includes weekend days.

This role is in-person in our Charlotte showroom.

The targeted budget for this position is $19 / hour.

This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities May Include :

• Sales & Customer Service :    Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.    Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.    Guide customers to purchase, creating memorable and personalized experiences for each customer.   Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.   Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.   Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.     Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.     Call customers to confirm showroom appointments and answer any pre-appointment questions.    Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.   Use our ERP system to manage your tasks and communicate cross-functionally.    Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.  Showroom Coordination & Maintenance :     Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.     Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.     Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.    Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.     Open and / or close the showroom and waiting area.     What You Have :   A passion for the customer.
• You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.   A drive to exceed goals.
• You love a good challenge!
• You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.   It’s all in the details.
• When it comes to our customer’s biggest moments, you know it’s the little things that count the most.
• You have a passion for process and a keen eye for detail in a fast-moving work environment.   Communication is Key.
• You have a way with words.
• Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.   Master of Collaboration.
• You’re a team player.

You believe that in order to transform the jewelry industry, we all have to work together!  Bonus Points if You Have :

In addition, we offer competitive compensation and a robust benefits package, including :

Employees can utilize our paid parental leave to bond and care for their new additions.   Disability and Life insurance.  100% employer-paid.   Pre-Tax Commuter Benefits.   How to Apply & What to Expect :

Please include a sentence about your favorite shape of diamond.  You’ll receive an email when we’ve received your application, and can expect an update within a week of applying.

The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!  More About Us :