Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Operations Center.
- Responds to Tier 1 network support requests.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break / fix requests associated with network resources.
- Designs extensions of and connections to the campus network.
- Configures and deploys new / replacement network hardware and communications infrastructure.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors network resources for faults and traffic anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of network changes.
- Supports ITS Field Maintenance with communications' implementation and troubleshooting.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
Experience Expected / Required
- Cisco Routing and Switching - Required - 8 Years
- VLAN Managemment Required - 5 Years
- Network Design - Required - 5 Years
- Access Control Lists - Required - 8 Years
- Subnetting - Required - 10 - Years
- Routing Protocols (BGP, OSPF, etc) - Required - 8 Years
- Authentication (Radius, TACACS, etc) - Required - 5 Years
- FMC / Firepower - Nice to have - 5 Years
- Network Monitoring - Required - 5 Years
- Wireless Technologies - Nice to have - 3 Years
- DNS / DHCP - Highly desired - 5 Years
- STP, VTP, Multicast - Required - 5 Years
- Network Security - Highly desired - 8 Years
- VPN & Remote Access Technologies - Required - 5 Years
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