Job Description
Team & Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love.
Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design.
At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here :
As part of the Customer & Partner Experience team, you will help lead design across a variety of products that cater to our post sales products.
You will work with integrated and cross functional teams to innovate the way our customers use the ServiceNow platform while ensuring we operate as an efficient and unified team.
We are looking for a design leader to help imagine the future of our post-sales tools while solving complex problems at enterprise scale.
What you get to do in this role :
Oversee a portfolio of products, while acting as a mentor & manager to subordinates
Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Oversee your team's work : detailed mockups, prototypes and behavior specifications
Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
Participate in documentation development process such as user experience specifications, testing and evaluation
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