APPOINTMENT SCHEDULER - CUSTOMER SERVICE REPRESENTATIVE

Appointment Scheduler - Customer Service Representative

Job Category : Administrative Support Requisition Number : APPOI001260 Showing 1 location Job Details

Description

With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa.

As a surgeon owned, leading and trusted organization, we are devoted to providing world-class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a medical professional to help us achieve more!

DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation, and unmatched benefits, including affordable health, vision, and dental insurance.

Our competitive 401K / pension plan is a benefit that contributes to the future of our staff and their ability to live their best life.

People who succeed at DMOS are positive, friendly, professional, and data-driven. We seek a can-do attitude with proactive coaching and consulting skillset.

This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members.

If we are speaking about you, then you may be our ideal candidate. Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

The Job :

This individual is responsible for taking incoming phone calls from patients or referring physicians, gathering the necessary information, and using that to schedule appointments for physicians.

This position is located in West Des Moines and will be scheduled to work Monday through Friday, between 7 : 45 AM- 5 : 00 PM

This non-exempt position has a hiring range of $16.00+ per hour based on years of relative experience within the medical industry.

Responsibilities :

• Schedule patient appointments from incoming calls from referring physicians and patients. (continuous)
• Maintains patient waitlist for patients wanting to get in sooner and assist with those last-minute cancellations and filling in with those on the patient waitlist. (continuous)
• Track all new patients on a spreadsheet to ensure scheduling is accurate. (continuous)
• Verify or enter inpatient demographics which include address, phone, and PCP information. (continuous)
• Update physician scheduling templates as needed. (continuous)
• Send new patient packets out the patients. (continuous)
• Route calls to the appropriate party via intercom or transfer as needed. (frequent)
• Importing patient medical records received from referring providers. (frequent)
• Work with billing department on flagged accounts (occasional)
• Arrange an interpreter as needed. (occasional)
• Complete Work Comp questionnaire. (occasional)
• Work with the work comp coordinator on scheduling appointments, tests, and surgeries as patient or employer requires. (occasional)
• Other duties as assigned

Experience / Education :

• High school education required.
• 1 years of customer service experience in a call center environment
• Equivalent or greater to Associates degree or 2 years of medical experience preferred
• Experience with Microsoft Outlook, Word and Excel and Electronic Medical Record (EMR) preferred.
• DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.*

Qualifications

Skills

Behaviors

Motivations

Education

Required

H.S. GED or Diploma or better.

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)