About Dedham Health and Athletic Complex
Dedham Health & Athletic Complex has been proudly serving Boston and the South Shore for over 35 years, including Westwood, Newton, Needham, Brookline, Hyde Park, West Roxbury, Norwood, and Jamaica Plain.
We strive to be recognized as the premier health and wellness facility in the Northeast and to attract and retain a diversified clientele with our various programs and services, such as medical wellness, adult recreation and fitness, family fun and fitness, and outdoor summer recreation.
Our dedicated staff works to provide our customers with exceptional service and expert instruction in a safe, enjoyable, and motivational environment resulting in consistent use and extraordinary experiences.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Dedham Health & Athletic Complex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
The ideal candidate for this position has a degree in Business Administration or a related field, one year of management experience, strong supervisory and management skills with high customer service expectations, outstanding leadership qualities and exceptional interpersonal skills.
Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.
JO B DESCRIPTION
1. Reports directly to Director of Operations and General Manager
2. Responsible for hiring, training, and firing front desk personnel
3. Responsible for over-seeing interactions at the desk and all actions by front desk staff
4. Responsible for dealing with all billing questions or disputes
5. Membership and program sales
6. Strong customer service skills and phone presence
7. Responsible for speaking to all members who wish to cancel their membership
8. Over-see cleanliness of main lobby, stair-wells and front desk
9. Register each member that is checking in for the day
10. Scheduling
11. Cash handling
12. Rotating schedule - mornings / day / nights, weekdays & weekends, holidays.
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