Energy Management Customer Service Representative - Entry Level - Columbia, SC

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds.

Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving.

That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.

Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings;

it’s about creating perfect places that improve people’s lives.

As the Energy Management Customer Service Representative, you will be the point of contact for your portfolio of clients who require Siemens’ Utility Bill Management Services, and you will work closely with internal teams (Utility Bill Processing, Energy data analysis, Payment teams, and Energy Procurement).

Why is this so important? Our Energy Management Customer Service Representatives ensure that clients receive quality service they can expect from Siemens!

As an Energy Management Customer Service Representative, you will :

• Answer inbound phone calls and emails within 24 business hours
• Create, issue, and maintain standard and ad hoc reporting from our internal system
• Distribute relevant mail to the correct contacts
• Provide training on our client facing Navigator System
• Assist team members during peak / critical times
• Ensure clients receive all relevant communication from the Bill Management Program

You will make an impact with these qualifications :

Basic Qualifications :

• High school diploma, state-recognized GED, or state recognized high school proficiency exam required
• 6+ months of contingent services
• Experience communicating cost and usage issues to clients
• Experience with opening and closing accounts on behalf of clients
• Strong Multi Tasking skills
• Ability to work independently in a very fast paced environment
• Basic Excel Skills required
• Strong communication skills verbal and written
• Travel may be requested but not required
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred Qualifications :

• 4 year degree in any field
• Customer Service Experience
• Intermediate / Expert level in Microsoft Office
• Working Knowledge of the Energy Industry

You’ll benefit from :

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens :

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion :

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.

Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement

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