Server

Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

Duties and Responsibilities

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.
• Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote.
• Maintain a comprehensive knowledge of our POS’ operation.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests;

and maintain good relations with our neighborhood and industry community members.

• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment / experience will be addressed by a manager so that no customer leaves unhappy.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Maintain effective communication with all teammates and members of the Ramble Hotel staff.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Be up to date on Slack, with particular attention to the Announcement Board and the Server, Pre-Shift, and Product Updates channels, before you arrive for your shift.
• Maintain a reasonable response time for all Slack communication : a minimum of an answer to any correspondence before your next shift.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings.
• Be capable of covering any server or support position when needed.
• The employee is responsible for getting a shift covered if they cannot report to a scheduled shift. If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.

Demonstrate the Core Values of Gin & Luck :

• Curiosity : We learn and improve through active observation and creative problem solving.
• A.B.K. : We anticipate, prepare and execute with intention
• Pursuit of Excellence : We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
• Contagious Joy : When we're having fun, it emanates out and influences our work and the people around us
• Connection : We build relationships through intuition, empathy, and transparency
16 days ago