IT Business Service Specialist (Westlake, TX)

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

In addition, we provide products and services to protect life’s other most important assets : our homes and digital identities.

Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.

Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

For more information, please visit solera.com.

Job Spec / Qualifications :

• Strong and proven experience with user support in a mixed-vendor, mixed-OS environment.
• Ability to earn trust and build relationships at all organizational levels
• Ability to effectively manage multiple priorities.
• Good verbal and written communication skills; well presented.
• Creativity and the capacity to innovate.

Must-haves :

• Minimum of 2 years MacOS & IOS support experience in a corporate environment.
• Minimum of 5 years Windows support experience in a corporate environment.
• Fully conversant with Mac & PC hardware, IOS hardware, and related accessories
• Strong and demonstrable experience with the full Office365 suite
• Prior experience with Zoom and Microsoft Teams conferencing (Zoom Rooms & MTR)
• Local to the office in Westlake, with the ability to travel at short notice when required.

Desirable

• Specific experience with Office365 from an administration point of view
• Familiarity with InTune, Jira, AD Manager, Atlassian Tool Set
• OneDrive & SharePoint troubleshooting
• Network troubleshooting
• Level of the position might be aligned with the years of experience requested

Soft skills : detail oriented, resourceful, experience providing white glove service, courtesy, team player

Must : 3 years of IT Support, experience with Active Directory, Microsoft 365, asset management, ticketing systems, Windows 10

Desirable : familiar with MacOS, AV equipment, Jira, Windows 11, Intune

Job Duties

Core Requirements

o On / Offboarding of users

o Support the end-user community, comprising of knowledge workers (including remote workers).

o Help resolve software and hardware issues, desktop and mobile, following established procedures or developing innovative new solutions to user problems.

o Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.

o Provide white-glove IT support at events held in the office and other locations.

o Be current with the latest software (predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps, such as Jira / Atlassian / Asset Panda / AD Manager)

o Asset Management

o End-Point Management (InTune)

o Leverage vendor support wherever possible to offer the best solution quickly.

o Be OS agnostic we love Mac and Windows equally

Other Requirements

o Be diligent in ensuring support tickets are closed within SLA, with meaningful information.

o Use AD tools to complete user onboarding and off-boarding.

o Perform other user activities, such as mailbox moves, changes to phone set-up, etc.

o Deployment of hardware using Intune and Autopilot.

o Do everything with data security and SOX compliance in mind.

o Ensure that all bespoke setups and new procedures are clearly documented to ensure consistency within the team

o Relentlessly look for ways to improve what we do. Challenge the status quo.

Job Type : Full-time