Customer Service Representative
Qualifications :
- H.S. Diploma
- 2-5 years customer service in a fast-paced environment and ability to multi-task and handle high volume workload.
Responsibilities : (In this role, you will )
- Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
- Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
- Provide online support, troubleshooting and handle escalations.
- Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
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