Employment and Training Area Operations Manager

Summary Statement

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.

Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plan, direct, coordinate and manage the delivery of a variety of employment and training services to clients and employers to ensure that current needs are being met by existing programs.
• Direct the daily operation of the area office by developing schedules and overseeing work assignments to meet normal operating demands and special applicant and / or employer peak load demands.
• Plan, assign, review, evaluate the work of staff providing employment and training services to clients and employers; provide training and technical guidance.
• Evaluate program operations in order to determine progress / problems regarding the delivery of a variety services to clients;

recommend / implement operational changes and / or revision of policies as needed.

• Prepare a variety of monthly and special reports on special and ongoing program activities.
• Participate in the development of program plans, policies and procedures, and other issues affecting the delivery of services.
• Approve invoices, bills, reports and contracts of area office staff for compliance with departmental procedures and the principles of good management; reconcile improper entries.
• Handle serious client, employer and / or general public complaints.
• Confer with division administrators, managers and technical staff on plans, budgets, administrative issues, policies, personnel and other matters affecting the delivery of services.
• Work with community leaders, educational officials, public agencies and employer groups to facilitate understanding of the services offered and to obtain ideas on improving the delivery of services.

Job Requirements

JOB REQUIREMENTS for Employment and Training Area Operations Manager

Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services;

planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical / mental health treatment and prevention or rehabilitation.
• Six months experience in developing policies or procedures.
• Six months experience in narrative report writing.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

Benefits