Shift Leader

Baskin Robbins
Mundelein, IL, United States
Full-time

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.

Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift LeaderDunkin’ Donuts Shift Leader Job SummarySummary : Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.

  • They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities IncludeMaintain Operational ExcellenceSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersWork in a Team EnvironmentCreate and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines;
  • comply with local and state lawsDrive ProfitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over / short during shiftEnsure all products are prepared according to Brand standardsSkills / QualificationsFluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsHigh School diploma or equivalent, preferredCompetenciesPassion for ResultsUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction;
  • asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processGuest FocusSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance;
  • understands how his / her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems;
  • includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity;

demonstrates honesty, treats others with respect, keeps commitments

15 days ago
Related jobs
Promoted
Baskin Robbins
North Chicago, Illinois

Shift LeaderDunkin’ Donuts Shift Leader Job SummarySummary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. ...

Promoted
Dunkin'
Wauconda, Illinois

Shift LeaderDunkin’ Donuts Shift Leader Job SummarySummary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. ...

Panda Restaurant Group
Vernon Hills, Illinois

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...

JSN Networks
Lincolnshire, Illinois

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. Dunkin’ Donuts Shift Leader Job Summary. Communicate shift priorities, goals and results with team members. Manage cash o...

Jersey Mike's
Gurnee, Illinois

A Shift Leader is expected to:. Learn how to lead and run excellent shifts. ...

Potbelly Corporate
Wheeling, Illinois

Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...

Potbelly Corporate
Vernon Hills, Illinois

Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...

JSN Networks
Round Lake, Illinois

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. Dunkin’ Donuts Shift Leader Job Summary. Communicate shift priorities, goals and results with team members. Manage cash o...

Potbelly Corporate
Lake Bluff, Illinois

Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...

HZ Ops Holdings
Mount Prospect, Illinois

A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence. Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. Develop Servant Leaders-Puts your people and restaurant first-not y...