Service Coordinator - Northeast

Job Description

Job Description

Summary :

Manage the scheduling of Service Technicians for EVI Northeast. Communicate with customers regarding scheduling service repairs and Planned Maintenance visits. Process technician reports on billing to ensure accurate and timely invoicing for work performed.

Essential Duties & Responsibility :

• Manage and maintain the daily schedules of Service Technicians to ensure efficient routing and timely service delivery.
• Answer incoming customer calls and provide high-quality customer service by accurately identifying and documenting service needs.
• Collaborate with service technicians, managers, and supervisors to resolve field-related issues and recommend process improvements.
• Conduct weekly follow-up calls with customers to gather feedback and enhance communication and satisfaction.
• Schedule service work based on technician skill sets and geographic location, coordinating overnight stays or special arrangements as required.
• Ensure technicians are equipped with the necessary tools and equipment, such as fixtures, combustion analyzers, and other essential resources.
• Communicate with Parts Associates to confirm the availability and delivery timelines of required parts.
• Maintain and monitor the call board, providing timely follow-ups and taking appropriate action as needed.
• Review and process technician billing reports to support accurate and timely invoicing.
• Create follow-up service orders or quotes based on completed work or customer needs.
• Provide backup phone support during peak times or as needed to maintain service levels.

Physical Demands & Requirements :

Qualifications :

Pay Rate : Based on Experience $22-$24