REMOTE BILINGUAL FRENCH CUSTOMER SUPPORT REP - VOLVO ROADSIDE ASSISTANCE

Job Description Requisition Title

Remote Bilingual French Customer Support Rep - Volvo Roadside Assistance ( 02UED ) Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.

Our programs include incentives and promote physical, mental, and financial wellness. Pay : Total Pay rate is $18.00 per hour, inclusive of base pay of $16.

00 per hour + $2.00 per hour premium for the bilingual French skill with competitive benefits package including Medical, Dental, Vision, 401K, tuition reimbursement program, and much more.

Location : Mahwah, NJ or Fully Remote

• Coordinate towing and roadside services for owners
• Bilingual English and Canadian French must be able to pass verbal and written assessments
• Prior Working from Home Experience
• Provide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)
• Answer questions to Volvo Car owners and prospects about product purchase or familiarization
• Authority to handle customers who contact Volvo to facilitate resolution of their issues
• Make all reasonable efforts to ensure customer satisfaction
• Escalate issues to senior team members
• Responsible for proper documentation and coding in Volvo proprietary software
• Advise of any trends or concerns with customer handling (or product / service related issues) to the Customer Care Center Manager, Supervisor, Team Leader and / or appropriate Field Manager for action
• Complete additional tasks / projects as needed
• Roadside dispatching or emergency call response experience is preferred but not required
• Prior Call Center experience is preferred
• Excellent written and oral communication skills required
• Proficient with use of technology, systems, and software
• Ability to utilize a PC to communicate with others
• People-oriented and great at building relationships
• Broad knowledge of the automotive business preferred
• Works independently using both logic and intuition to reach appropriate conclusions
• Displays a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customers
• Makes appropriate decisions and exhibits sound judgment
• Listens to others and respects differences of opinion
• Analyze data, track trends, and retrieve relevant information to complete a task
• The center is a 24 / 7 / 365 operation
• Shift differential : Additional pay of $1.00 / hour will be paid to those who work between the hours of 8 : 00PM-6 : 00AM ET.
• Position includes a paid training period, and recurrent or new product training is provided as needed
• Center location is in Mahwah, NJ
• Training will be M-F, 9am-6pm ET for a duration of approx. 3 weeks. Virtual Training provided.
11 hours ago