Repair Control Associate

Repair Control Associate in GAC Van Nuys

Unique Skills :

Strong Verbal Skills, strong use of Microsoft Products

Education and Experience Requirements

High School Diploma or GED required. 4 years customer service experience, preferably in a repair / overhaul capacity. Aerospace experience preferred..

Position Purpose :

Under limited supervision, coordinate, administer and monitor aircraft component and / major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities :

Essential Functions :

Maintain accurate, real-time records of parts out to vendors for overhaul / repair; exchange items due from operators.

Pursue process through to completion.

• Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul / repair of company and customer owned parts.
• Coordinate the repair / overhaul of exchange units.
• Liaise with other departments for in-house shops on correct pricing for customer owned property.
• Build customer and vendor relationships in order to meet customer aircraft parts requirements.
• Process customer owned property to vendor for repair / overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
• Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired / overhauled items.
• Maintain admin files and submit reports governing repair / overhaul program as required.
• Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
• Work with finance department to ensure customer credit line is established and coordinate induction invoice.
• Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
• Monitor the cost of ongoing customer property repairs / overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
• Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
• Work closely with customer and Gulfstream sites to ensure that repair / overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
• Ensures invoices, including supplemental bills, are processed within established guidelines.

Additional Functions :

• Participate in training new staff members and impart business knowledge, skills and experience. .
• Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
• Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. .
• Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
• Coordinate additional support for customer repairs / overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
• Assist Product Support business office in resolution on accounts receivables issues. .
• Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .

Perform other duties as assigned.

Other Requirements :

• Basic understanding of cost control financial principles.
• Strong written and verbal communication skills.
• Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
• Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
• Must be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number : 222123

Category : Service Center

Percentage of Travel : Up to 25%

Shift : First

Employment Type : Full-time

Posting End Date : 09 / 14 / 2024

Equal Opportunity Employer / Veterans / Disabled.

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE : GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft.

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