Senior Product Manager

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports.

As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

As a Senior Product Manager at Paciolan, you will play a pivotal role in shaping our product strategy, driving the development and launch of new features, and optimizing our existing solutions.

Operating within a LEAN Agile environment, you will lead a cross-functional team of talented professionals to deliver high-quality, customer-focused products that meet market demands and drive business success.

Your expertise in B2B / SaaS will be instrumental in identifying and addressing key customer pain points and creating compelling product solutions.

Your storytelling and communication skills will be essential in rallying internal stakeholders and clients around our products.

Responsibilities :

Product Strategy and Vision : Define and articulate a clear product vision that aligns with the company’s overall goals and market needs.

Conduct comprehensive market research and analysis to identify emerging trends, customer preferences, and competitive landscapes.

Develop a strategic product roadmap that outlines feature enhancements and new product initiatives based on customer feedback and market insights.

Cross-functional Collaboration : Lead and collaborate with cross-functional teams, including engineering, design, sales, marketing, and customer support, to ensure seamless product development and delivery.

Foster a culture of collaboration, creativity, and continuous improvement within the team.

LEAN Agile Product Development : Champion and implement LEAN Agile principles within the product development process, enabling rapid iterations, continuous feedback, and improved time-to-market.

Prioritize and manage the product backlog, ensuring that team efforts are focused on delivering the most impactful features.

Customer-Centric Approach : Deeply understand customer needs, pain points, and user behaviors through user research, customer interviews, data analysis, and customer / client journey mapping.

Work closely with the User Experience (UX) team to create intuitive and user-friendly product experiences.

Product Development and Launch : Lead the end-to-end product development lifecycle, from concept to release, and ensure the timely delivery of high-quality products that meet customer expectations.

Collaborate with engineering teams to define clear product requirements and provide guidance throughout the development process.

Product Performance and Analysis : Establish key performance indicators (KPIs) and regularly monitor product performance to make data-driven decisions and iterate on product improvements.

Analyze customer feedback, usage patterns, and market trends to identify areas for enhancement and innovation.

Legacy System Transition : Gain a clear understanding of our existing legacy systems, identifying opportunities for modernization and improvement.

Work with engineering and business teams to assess the impact of new products on legacy systems and current client operations.

Manage communication and expectations with stakeholders during the transition, keeping them informed about progress, benefits, and potential challenges.

Requirements :

• Bachelor’s degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience (6+ years) as a Product Manager in a B2B / SaaS environment, with a track record of successful product launches and customer-centric product development.
• Excellent analytical skills and the ability to use data to drive product decisions.
• Exceptional communication, organization, storytelling, and facilitation skills to effectively collaborate and ensure alignment among diverse teams and stakeholders.
• A passion for technology and a deep understanding of B2B / SaaS industry trends.
• Strong understanding of LEAN Agile methodologies and experience leading empowered cross-functional teams.
• Demonstrated ability to work in a fast-paced and dynamic environment, prioritizing tasks and meeting deadlines.

Joining our team as a Senior Product Manager, you will have the opportunity to make a significant impact on the growth and success of our B2B / SaaS product suite.

If you thrive in a collaborative, innovative, and customer-centric environment, we invite you to apply and be part of our journey to shape the future of our industry.

The approximate base pay range for this position is $150,000 to $165,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting.

Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience.

Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media;

data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans.

The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust Be Fans of One Another Power Tomorrow Create & Connect Communities Have Fun

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short / Long Term Disability.