RESERVATIONS AGENT

Reservations Agent

Job Category : Sales Requisition Number : RESER01476 Showing 1 location Job Details

Description

Rancho Bernardo Inn is a highly awarded destination resort, proudly part of JC Resorts a proven leader in the management and operation of golf and resort properties since 1971.

We are uniquely tucked in to the Rancho Bernardo Community with an 18-hole championship golf course, nationally acclaimed spa and close proximity to all key San Diego attractions.

Our sprawling lantern lit pathways connect to beautiful gardens and fountain courtyards which provide guests and employees alike access to open spaces and nature.

We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time.

As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

Rancho Bernardo Inn is recognized as one of Cond Nast Travelers Readers Choice Awards, Top Southern California Resorts, US News & World Reports Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.

The RESERVATIONS AGENT'S essential purpose is to provide courteous, informative first contact with potential leisure

guests, and utilize prescribed sales techniques and strategies to optimize closing efficiency and

reservation sales revenues.

ESSENTIAL DUTIES :

To maintain a high energy, upbeat dialogue with each potential leisure guest that demonstrates an decent boldness with regard to closing the sale.

To maintain a strong sales acumen at all times, seeking to close every leisure sales opportunity by providing a strong rapport, accurate information in a confident voice, utilizing urgency tools and assumptive sales verbiage, maintaining control of the call, focusing on selling the experience, and strictly adhering to any other sales techniques or strategies, as directed.

To actively up-sell customers, to increase room revenue.

To provide essential resort information and follow through on all communication methods regarding guests' needs to ensure their experience is both carefree and enjoyable.

To attend quarterly FAM trips.

To understand and respond to all guest needs and requests in a timely and professional manner.

JOB KNOWLEDGE & EDUCATIONAL LEVEL : High school diploma or equivalent required. English fluency required. Must have minimum one year experience in sales or customer service position, preferably with heavy telephone contact.

Previous hotel / resort experience preferred. Must have some computer experience. Must accurately type minimum 50 WPM. Must display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES : Detail oriented. Organized and efficient. Learns quickly. Safetyminded. High quality standards for production and service.

Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player.

Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS : Sits at desk approximately 90% of shift. Stands / walks approximately 10% of shift. Heavy use of phones, daily.

Intermittent use of personal computer approximately 65% of shift, daily. Ability to lift objects weighing up to 30 lbs. Frequent use of stairs, daily.

f you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and / or email us at [email protected]

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rancho Bernardo Inn 17550 Bernardo Oaks Drive San Diego, CA 92128

www.ranchobernardoinn.com HR direct line : (858) 675-8442

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