Service Advisor - Nalley Kia
Stonecrest, GA, USA Req #4683 Thursday, September 26, 2024
About Asbury
Nalley Automotive is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.
Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry?
As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience. Does this sound like you? Apply now!
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience heavily preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Company Benefits :
Pay and Recognition :
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards(select management and front-line team member’s eligible
Insurance / Retirement :
- Insurance : medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development :
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages :
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
IND4
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
- Job Family Service
- Pay Type Hourly
Service Advisor - Nalley Toyota Stonecrest
Service Advisor - Nalley Toyota Stonecrest. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s publishe...
Service Advisor - Nalley Hyundai
Service Advisor - Nalley Hyundai. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintena...
Automotive Service Technician - Nalley Kia
Automotive Service Technician - Nalley Kia. Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Automotive Service Technician at Nalley Kia, you will have the opportunity to make a positive impact o...
Medicare Sales Advisor
A company is looking for a Medicare Sales Advisor to assist clients in understanding and selecting Medicare insurance plans. Key Responsibilities:Build relationships with seniors and educate them on Medicare benefitsGuide clients in selecting Medicare plans that meet their healthcare needs and finan...
Ft Customer Service Associate - Work From Home
Up to $57K per year - As a Customer Service Associate you'll: Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e. Provide accurate information and expertly guide people to achieve their task or goal; Address customer issu...
Medical Gas Technician
Field Service Technicians are dispatched daily to provide a variety of on-site services including medical gas compliance testing, environmental testing and monitoring services, and many additional services as their careers progress. Our technicians employ excellent client service and a thorough unde...
Ft Customer Service Representative - Work From Home
Up to $22-hr / Health, dental & vision / 401K - As a Customer Service Rep you'll: Answer customer calls efficiently, with the goal of achieving a 100% answered rate; Provide exceptional support and assist customers and drivers with inquiries; Be agile and flexible, assisting with tasks such as chats...
Customer Service Representative - Work From Home
Competitive pay - As a Customer Service Rep you'll: Manage a high volume of incoming calls; Follow prescribed scripts to guide callers through form submissions; Identify and resolve customer issues accurately and efficiently; Provide high quality responses to customer inquiries and needs; Build sust...
E-commerce Customer Service Associate - Ft Work From Home
Competitive pay / Merchandise discounts - As a Customer Service Associate you'll: Answer and interact with customers through a multitude of channels, including calls, emails and chat; Provide and process any tele-sales transactions; Actively listen to customers to troubleshoot potential concerns and...
Client Advisory Center (cac) Financial Advisor - Locations- Orlando, Fl; Atlanta, Ga; Charlotte, Nc
Consults with clients to uncover needs and provide opportunities to add value through holistic financial management. Background and understanding of basic financial planning and asset allocation techniques. Highly organized individual with knowledge of essential systems, policies and procedures, and...