Vehicle Condition Inspector

ACV Auctions
Framingham, Massachusetts, US
Full-time
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What you will do :

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
  • Prepare and submit a report of vehicle condition, repair / replacement cost estimates, and related documentation.
  • Help sales team up-sell or cross-sell services and products
  • Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
  • Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
  • Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
  • List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
  • Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
  • Perform additional duties as assigned.

What you will need :

  • 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
  • Ability to read, write, speak and understand English.
  • Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
  • Proven success to work independently with minimal supervision while working in a team environment.
  • Excellent communicator with the ability to understand customer needs and expectations.
  • Valid driver’s license and safe driving record required
  • No previous DUI / DWI and no restrictions on driving commercial vehicle
  • Knowledge of system capabilities, knowledge of needed / job-relevant software packages, and web-based applications.
  • Ability to drive a manual & automatic transmission.
  • Vision abilities required to properly identify small defects around and underneath vehicles.

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Our Values

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6 days ago
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