Bosch, Thermador & Gaggenau Home Appliance Service Technician

BSH Home Appliances Corporation - Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture.

We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth.

As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home. You Belong Here.

Bosch, Thermador & Gaggenau Home Appliance Service Technician

Rhode Island / Full-time

Your responsibilities

We are seeking a full-time technically oriented individual to deliver field-based customer service and product repair, modification, and installation in the Rhode Island area.

This position will also take on responsibility for the resolution of customer / product issues in order to maintain and enhance the reputation of the company and its brands.

• Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
• Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.
• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Resolve customer issues within given guidelines and to the customer’s satisfaction.
• Diagnose faults with the company’s range of products and rectify as required.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Inform the Technical Manager, via the local service center, of any defects found which are out of the ordinary.
• Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safe guarded at all times.

Your profile

• 3-5 years of appliance repair experience.
• Refrigeration experience a plus.
• Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.
• Must be a self-starter and be able to work independently with minimal supervision.
• Strong communication and superior customer service skills.
• Continuous updating of progress to Managers in regards to service requests.
• Strong Microsoft office skills as well as Outlook.
• Maintenance of company provided van.
• Ability to lift 70+ lbs.
• Valid driver’s license required
• Company will review motor vehicle reports in compliance with local, state, and federal law

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location.

If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following :

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire
• Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees
• Annual employer funded profit sharing dependent on company profitability
• Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums
• 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)
• 40 hours of paid personal leave (Production Line)
• 12 days of paid holidays per year (max 8 hours paid per day)
• Employee, friends, and family discount program for company products.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit and learn about what makes BSH a Top Employer!

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.