Customer Service and Administrative Manager

Job Description

The statements below reflect the general responsibilities and requirements for the position, but may not describe all the work requirements inherent in the job.

It is the responsibility of the employee to comply with Good Laboratory Practices, ISO / IEC 17025 and other state mandated certifications.

Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team.

Our first laboratory location was in Portland, ME and we are now expanding to Albany NY in a joint Venture with CTND. The person that fills this role will join CTND as one of the first team members.

Everyday will be an opportunity to design innovative and create efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova / CTND.

This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks.

The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed.

This position will also be required to be available to be on the road at least 1 day per week to function as a sample courier.

The duties involve using the company vehicle to travel to client sites and pickup samples for testing.

Duties and Responsibilities

• Highly proficient with software and technology solutions. Advanced computer user skills required.
• Responsible for providing day-to-day supervision over administrative tasks
• Responsible for receipt and transfer of samples
• Function as an occasional sample courier using company provided vehicle
• Responsible for maintaining sample logs and chain of custody
• Responsible for accurate data entry when necessary
• Responsible for understanding and following all necessary SOPs
• May be required to provide support and training to clients on-site
• Ensures resolution of ordering errors before samples are returned to clients
• Assists administrative team with sales and marketing projects
• Provides orientation and performance feedback on appropriate staff
• Reviews policies and procedures to meet specific guidelines
• Ensures prompt resolution of clerical errors
• Maintains documentation and resolution of problem samples
• Responsible for data entry and review, both in oversight and production
• Responsible for documentation and resolution of customer complaints
• Works as a liaison between laboratory, client base and lab management
• Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
• Field calls, emails from clients
• On-board clients as necessary
• Aid in procurement of new clients
• Organize promotional materials, marketing outreach
• Monitor communication platforms

Requirements

Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc.

Experience with Zoho platform is a plus.

• Bachelor's degree with management experience preferred
• 2 years college course work or high school diploma
• 1-3 years of administrative experience, supervisory role preferred
• Preferred experience in the cannabis testing, food testing or environmental testing field

Benefits

Medical

Dental

Vision

Company Shares

Requirements

Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc.

Experience with Zoho platform is a plus. Bachelor's degree with management experience preferred 2 years college course work or high school diploma 1-3 years of administrative experience, supervisory role preferred Preferred experience in the cannabis testing, food testing or environmental testing field