IT Helpdesk Support Technician
Job Description
Job Description
Come join the IT Team helping our employees in serving the health care needs in Southeast Mississippi. SEMRHI is a network of Community Health Centers that has been in Southeast Mississippi for almost 45 years.
We have a great opportunity for a IT Helpdesk Support Technician at our Midtown location.
As a member of SEMRHI's IT Help Desk, you will obtain hands on experience in many facets of information technology in a corporate healthcare environment.
You will be responsible for performing remote and desk-side hardware and software support throughout the organization.
Job Responsibilities :
- Configures and provides support for local, as well as remote laptops, phones, tablets, zero-clients, desktops and printers.
- Imaging laptops and desktops using imaging software as well as transferring profile data.
- Respond to requests for technical assistance electronically, in person, and via telephone.
- Diagnose and resolve both level 1 and advanced technical hardware and software issues.
- Research issues and questions using available information resources and advise users on appropriate action.
- Log all client support requests into a ticket tracking database.
- Redirect requests and / or problems to appropriate resources.
- Identify and escalate situations requiring urgent attention.
- Track and route problems / requests and document resolutions.
- Must be able to travel locally as well as work after-hours on-call schedule as assigned.
- Assists the System Administrator with basic tasks such as configuring new users and updates existing users as needed (Active Directory).
- Any other duties as assigned by IT Director or Executive Management
Job Skill Requirements :
- Must have a minimum of 2 years of helpdesk / desktop support experience.
- Working knowledge of Microsoft Windows 11 / 10 as well as MS Office365.
- A good general knowledge and experience of TCP / IP networks and Intel based computer systems (laptop, desktop, and zero client) in order to troubleshoot, diagnose and resolve problems is required.
- Good knowledge of Dell laptops and wireless communications is a plus.
- Basic network troubleshooting skills and knowledge.
- Ability to work individually or as part of a team.
- Must be customer service focused, have good communication skills to assist end users, be able to prioritize multiple tasks and complete them in a focused and efficient manner as well as be able to follow processes and take initiative where needed.
Physical and Other Requirements :
- Moderate pressure to provide timely end user support.
- Must maintain high level of service while assuring strict security.
- Works and communicates with technical staff and non technical end users.
- Local travel required.
- Quality and accuracy of work paramount to computer operations and clients.
- Involves daily lifting of up to 30 pounds. (REQUIRED)
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