The Senior General Manager of Distribution Operations is a critical and strategic leadership role for distribution center operations, including talent management, process improvement, DC layout design, project cost / planning and execution.
In addition, this individual is responsible for inventory accuracy and control. This leader must be hands on as well as a strategic thinker who can anticipate issues and future needs with a fast-growing business.
He / she must possess the ability to develop a strategy and provide clear direction to the team and drive positive engagement to ensure success.
Join our team and be part of a collaborative environment where innovation and success are rewarded.
Responsibilities
- Provide leadership, education, support, motivation and direction to distribution center staff.
- Support strategic plan to advance the organization’s distribution objectives to drive customers excellence, increased revenue, profitability, and growth.
- Create and maintain standard operating procedures to customers facing SLAs and ensure that systems data are maintained, accurate, and cost effective.
- Manage annual operating budgets for the distribution center.
- Work with IT and Continuous improvement to help define and deploy the appropriate IT systems, automation, and process improvements to support unrivalled customer experience, higher volume, future growth, and best in class facilities.
- Define and achieve goals and KPI’s for each team.
- Work with sales and production teams to evaluate inventory and throughput capacity requirements.
- Oversee all IC functions, processes, and operations.
- Oversee the scheduling of physical inventory and cycle counting in all facilities.
- Perform analysis, generate reports, and design processes to increase inventory accuracy and team productivity.
- Provides leadership and assists in planning temporary labor. Oversees and approves all temp work and overtime needs.
- Works with warehouse teams to optimize layouts, picking / packing strategies, processes / standards and works with the managers on a plan to implement and monitor compliance.
- Provide regular updates, reports, and presentations to the leadership team on distribution center performance, challenges, and strategic initiatives.
Qualifications
- Operations leader with experience leading distribution operations in a high volume, small orders, mostly parcel shipping environment utilizing KPIs to track performance.
- Strong familiarity with FedEx / UPS parcel shipping capabilities is essential.
- Proven track record of implementing performance improvement programs including the ability to teach and foster a Continuous Improvement mindset to drive incremental improvements.
- Experience in a fast-paced, complex environment.
- Demonstrated a transformation mindset to drive enterprise value through operations.
- An advanced degree in business administration, logistics, supply chain management, or a related field is preferred.
- Proven capabilities of identifying and developing talent to build high functioning teams to deliver results.
- A clear communicator with proven ability to articulate a vision, gain buy-in from the team and drive change in an ambiguous environment.
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