Airport Customer Service Agent

Airport Customer Service Agent - RDM - Full Time

Airport Customer Service Agent - RDM - Full Time

Entity : Unifi Aviation, LLC

State : Oregon

City : Redmond

Base Pay Rate : $17.00

Full / Part Time : Full Time

Exempt or Non-Exempt Position : Non-Exempt

Shift : A.M. shift, P.M. shift

Essential Functions / Tasks

Essential Functions / Tasks

• Completes activities related to boarding and / or deplaning passengers and associated paperwork and / or computer entries.
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keeps passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lifts or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

Knowledge, Skills & Abilities

Knowledge, Skills & Abilities

Knowledge of Ticketing systems, Computers, Unifi, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. Mental Abilities : Must be able to follow directions, count, calculate and read and interpret documents.

Competency Statement(s)

Competency Statement(s)

Competency Statement(s) continued

Education

Education : High School Graduate or General Education Degree (GED) is preferred.

Other Requirements

Other Requirements

Must be 18 years of age; eligible to work in the US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA training to obtain airport authority identification security badge.

Physical Requirements

Physical Requirements

Ability to lift up to 50 pounds

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound / Hearing

Work Environment

Work Environment

While performing the duties of this job the employee is required to work in crowded public areas of the airport under tight time constraints to service passengers. The noise level in the work environment is moderate to loud. The pace of the work varies but it often fast paced and depends on the flight schedule, flight delays, weather and passenger volume.

Legal

Unifi is an equal opportunity employer

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."