Technical Support Manager

A company is looking for a Technical Support Manager (EMEA) to lead a team of Technical Support Engineers and enhance customer support operations.

Key Responsibilities

Mentor and develop a team of Technical Support Engineers to effectively resolve complex customer issues

Manage workflows, escalations, and service level agreements to ensure efficient ticket resolution

Enhance processes and playbooks to improve team efficiency and customer satisfaction

Required Qualifications

Proven experience in leading Technical Support Engineers in a startup environment

Demonstrated ability to hire, develop, and retain talent within a team

Strong technical background in areas such as Technical Architecture, DevSecOps, Linux, or Kubernetes

Bachelor's degree or equivalent experience in a relevant field

Customer-focused mindset with a commitment to quality service delivery