Job Description
Job Description
Insurance Customer Service Representative - Remote
Job Overview
We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies.
As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders.
You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary.
Remote Customer Service Representative Positions Offer
- A competitive base salary with an earning potential of up to $65k / year.
- Benefits including medical, dental, vision, 401k, and a generous PTO policy.
- Comprehensive training and professional development opportunities.
- A flexible remote work opportunity within a supportive team environment.
Responsibilities
- Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services.
- Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
- Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters.
- Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs.
- Maintain accurate records of customer interactions, transactions, and inquiries in CRM system.
Requirements
- Excellent verbal and written communication skills.
- A passion for delivering exceptional service and a genuine desire to help customers.
- Proven ability to resolve customer issues promptly and effectively.
- Strong organizational skills and meticulous attention to detail.
- Basic understanding of insurance products and terminology is a plus but not necessary.
- Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools.
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