JOB OVERVIEW
Under the Food Service Manager supervision, the Food Service Team Lead performs the following duties :
TYPICAL DUTIES & RESPONSIBILITIES
- Take inventory of dry storage and ordering supplies when needed
- Utilize the Team Leader checklist at the beginning of each shift
- Document any situations or problems to Manager on Duty and on the daily Managers Report
- Responsible for handling complaints and concerns and create agreeable solutions to ensure repeat customers
- Plan and execute service and training schedules within labor budgets and goals for food service
- Work with fellow employees and lead by example in the department
- Assist Food Service Manager with interviewing, hiring, training and performance reviews of Food Service staff
- Monitor safety, repair, and maintenance of equipment and identifies and reports equipment problems and schedules immediate repair
- Continually inform Food Service Manager / Store Management on ideas to improve productivity and customer service, staff morale and development, procedure problems, customer complaints, and recipe consistency and quality control
- Other duties as assigned
JOB REQUIREMENTS
- Familiar with Deli, Juice Bar, and Restaurant functions
- Has demonstrated leadership abilities, excellent communication skills (written and verbal), excellent customer service skills and proficiency in basic math
QUALIFICATION GUIDELINES
Any combination equivalent to, but not limited to, the following :
Training / Education :
Minimum of High School Diploma or G.E.D. certificate
Experience
Must have prior experience in the food service industry
Knowledge of :
- Verbal proficiency of the English language and be able to read and write at an advanced level
- Leading a team
- Use of commercial kitchen equipment
Ability to :
- Model excellent customer service and hold your staff accountable for doing the same
- Be able and prepared to cover breaks for other food service staff
- Place service calls, deal with vendors and contractors
Physical Requirements / Working Conditions :
- Lift food and dishes up to 50 lbs. Up to 100 times per day
- Carry trays of dishes and boxes of products up to 25 feet
- Push / pull carts and dollies
- Constant walking and standing
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