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(Korean Bilingual) Customer Service Specialist I / II
(Korean Bilingual) Customer Service Specialist I / IIHarmonious Hiring LLC • Compton, CA, US
(Korean Bilingual) Customer Service Specialist I / II

(Korean Bilingual) Customer Service Specialist I / II

Harmonious Hiring LLC • Compton, CA, US
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Job Description

Job Description

About the Role

We are seeking a motivated Customer Service Specialist (I / II) to support logistics operations by managing customer communications, shipping requests, and documentation. This role plays a critical part in ensuring timely and accurate transportation schedules while resolving issues and supporting compliance. The ideal candidate will be bilingual in Korean. and English , detail-oriented, and able to thrive in a fast-paced environment.

Requirements

Key Responsibilities

  • Customer Communication : Provide transportation schedules (pickup / delivery ETAs), handle special requests, and communicate delays or changes to customers.
  • Order Management : Manage shipping requests, schedule shipments, create and track orders, and quickly resolve cancellations or changes.
  • Field Operations Support : Provide checklists for yard / terminal operations and report incidents such as damages.
  • Documentation & Systems : Collect and share PODs, BOLs, invoices, and other documents; prepare cost summaries for customers.
  • Problem Solving & Improvement : Identify causes of miscommunication, delays, or dry runs; draft improvement plans; support compliance and safety reporting.

Qualifications

  • Minimum 1 year of relevant customer service or logistics support experience preferred.
  • Strong interpersonal and professional communication skills.
  • Highly detail-oriented, organized, and able to prioritize tasks.
  • Ability to perform in a fast-paced, multitasking environment .
  • Willingness to travel to job sites, ports, or CFS facilities as needed.
  • Bilingual proficiency in Korean and English required.

    • Benefits

    Compensation & Benefits

    Full-Time Employee Benefits :

  • Health, Dental, and Vision PPO Insurance
  • Life, Short-Term Disability (STD), and Long-Term Disability (LTD) Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Additional Paid Leave (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education Assistance Program (based on eligibility)
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    Customer Service Specialist Ii • Compton, CA, US

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