Digital Transformation & Solutions Principal, Digital Customer Experience Practice

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.

Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish.

At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work.

We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more.

If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are andmake us unique.

We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Learn more Digital Transformation & Solutions Principal is a senior role in the firm and will serve as a Client Leader and Thought Champion in ZS’s Digital Customer Experience (DCE) Practice.

This role will have responsibility for developing and shaping our Digital CX innovations and solutions, leading a portfolio of large Digital Transformation Global programs with our clients, and cultivating strategic relationship with our client’s Business and IT Heads (including Head of Digital, CMOs, CDOs).

The successful candidate will work closely with ZS’s leadership, expand new Digital business in our existing clients and develop new clients, and build trusted advisory relationships with Digital COEs and Marketing organizations at the company’s largest clients.

• Brief Role Description : This role will be a key leadership position in the DCE Practice responsible for advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America Lead large scale Digital client business development and delivery engagements primarily in the Life Sciences Industry Significantly contribute to the shaping and acceleration of our in Content Transformation and Media ecosystem disruption business and service lines The role will have responsibility for developing Omnichannel capabilities including working closely with ZS’s own AI Personalization Engine Platform (ZAIDYN) Lead and Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, MarTech / AdTech (SFMC, Adobe, CDP) and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics Play a lead role in shaping our client’s Digital Operating Models, Solution Blueprints, Roadmaps and setting up Digital Transformation Offices to help realize program value and impact Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists Work in tandem with Global counterparts to joint selling and large global program delivery Qualifications : Bachelor's degree required in Computer Science or related field from a top university MBA or Advanced Degree is highly desirable and preferred 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both) Demonstrated experience with driving revenue within existing clients and in developing new prospects at senior levels within our clients (Life Sciences or other industries);
• Experience in innovating and disrupting new industry solutions in the Omnichannel CX and Personalization domains Strong experience with Modular Content transformation programs Strong experience with Media Strategy and transformations at some of the largest clients Significant working experience with Brand Marketing Teams Strong ability to formulate our client’s Omnichannel strategy, implementation roadmap and operating models;
• Strong ability to lead transformation programs that spans business strategy, advanced analytics & AI, and Digital Marketing Technologies Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars : Salesforce ecosystem (Marketing cloud, CDP and Interaction Studio) Adobe / Content Ecosystem Strong analytical and problem-solving skills;

Excellent oral and written communication skills; A strong work ethic; A willingness to travel to meet client needs; Executive-level presence and communication.

Perks & Benefits : ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.

Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients / ZS offices for the majority of our week.

The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond.

We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring.

If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application : Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19.

Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At : www.zs.com #LI-CN1