Analyst- Business Systems II - Digital & Consumer Technology

About the Role

We have an exciting opportunity to support our Digital & Consumer Technology team as a Business Systems Analyst based in Shelton, CT.

The Business Systems Analyst plays a crucial role in supporting our Digital & Consumer Technology’s Automation & Configuration (DAC) initiatives across the globe.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to :

• Collaborating with stakeholders to gather Offer Business Requirement Documents (BRD) and Campaign Request Forms (CRF).
• Tracking the Global Offer calendar under DAC PM guidance.
• Lead requirements gathering to support Product Owners to develop on Adobe Journey Optimizer and Adobe Campaign PBIs.
• Managing FSI and seasonal offer creation in Adobe Journey Optimizer (AJO).
• Running point to problem solve offer issues. Triaging with cross functional teams to ensure timely solutions.
• Serving as a Subject Matter Expert (SME) for Adobe Journey Optimizer / Offers and Adobe Campaign / Email communications, troubleshooting issues, and assisting with Major Incident Response (MIR) resolution.
• Providing support to DAC Marketing Technology (MarTech) run Delivery Managers, Project Managers, Product Owners, and Product Managers.
• Creating and tracking QE deliverables and Product Backlog Items (PBIs).
• Creating Azure DevOps (ADO) tickets for Loyalty Campaigns and ensuring end-to-end tracking.
• Partnering with the DAC Project Manager to prioritize and deliver Global Offers and Email roadmap.
• Generating activation, redemption, and other reports related to offers.
• Coordinating with external vendors (Cashstar, SVS, Kobie) to receive analytics on offer distribution.

Qualifications :

• Bachelor's degree in Computer Science, CIS, or Business.
• PMI certification or equivalent preferred.
• 4+ years’ experience in Business Management, Consulting, IT services, and other Technology / Engineering functions.
• 1+ years’ experience as a Business Analyst, Product Owner or Project Manager
• Passionate self-starter who thrives in the QSR / Retail CPG industry. If you’re someone who stays ahead of tech trends and loves turning data into delightful solutions, this role is for you!
• With experience working alongside offshore and onshore teams, you’ll be our communication bridge. Aligning stakeholders toward common goals? Piece of cake!
• Managing multiple initiatives? No sweat! You’ll keep all the balls in the air, adapting to changing priorities with finesse.
• Familiar with software development lifecycles, including Agile, SCRUM, Waterfall, and Iterative.
• Expertise in MS Excel and MS PowerPoint.
• Preferred experience with the following tools : Adobe suite (Adobe Journey Optimizer, Adobe Campaign and Adobe Analytics), SmartSheet, Azure DevOps, Jira, MS Project, Power BI.

What do we Offer?

• Insurance Plans (Medical / Life)
• Pension / 401K / RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More ..
23 days ago