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Public Safety Emergency Communications Senior Engineer II - PSECSE 25-30582

Public Safety Emergency Communications Senior Engineer II - PSECSE 25-30582

Jobs via DiceNew York, NY, United States
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Overview

Job Title : Public Safety Emergency Communications Senior Engineer II

Location : Brooklyn, NY

Duration : 1 Year

Responsibilities

  • Deploy and support Emergency Communications network infrastructure, including racking and cabling.
  • Configure, test, and troubleshoot 911 and NG911 telephony systems and services.
  • Provide technical support for Text-to-911 (SMS, MMS, RTT).
  • Support vendor-managed ESInet services and systems.
  • Provide oversight for Public Safety Unified Communications.
  • Support emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party integrations.
  • Triage, investigate, and resolve incidents involving communications infrastructure and service failures.
  • Support and validate 911 and TT911 test environments in lab settings.
  • Provide asset management support and oversight for emergency communication technologies.
  • Coordinate deployments with service providers, jurisdictions, and relay centers.
  • Oversee vendor support and perform data and performance analysis of communication services.

Mandatory Skills & Experience

  • 12+ years of experience in a data center or field support role.
  • 8+ years in network support and LAN / WAN troubleshooting.
  • 8+ years in communications routing, transport, and delivery (Wireline, Wireless, VoIP).
  • Strong experience with MS Excel, Visio, and Word for documentation.
  • Substantial knowledge of network hardware, topologies, and telecommunications cabling standards (including pulling / terminating cables).
  • Experience with computing systems, hardware, and LEC circuit termination.
  • Hands-on experience with land-mobile radio systems (P25 conventional / trunked networks).
  • Expertise in call routing, selective routing, trunking, and location-based routing.
  • Ability to perform physical tasks, follow detailed job documentation, and meet SLA requirements.
  • Willingness to travel within the NYC region, work on-call, after hours, and weekends.
  • Excellent oral, written, and presentation skills.

    • Desirable Skills & Experience

  • Bachelor s degree in Computer Science, IT, or related field.
  • Experience with Emergency Communications infrastructure, systems, and applications.
  • Familiarity with DMS, ACD systems, ANI / ALI services, and 911 call handling systems.
  • Knowledge of NG911 ESInet call routing, SMS / RTT / TCC routing, and SMS aggregation.
  • Experience with third-party emergency communication integrations.
  • Understanding of GIS and location-based identification systems.
  • Experience with 911-related TDOS and DDOS risk mitigation.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology

    • Industries

  • Software Development

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    Senior Public Safety • New York, NY, United States