Wealth Management Operations Manager

Wealth Management Operations Manager

Do you have customer service and financial services experience and are ready to take your career to the next level? Then we may have the opportunity for you! Farm Bureau Financial Services is seeking a Wealth Management Operations Manager to effectively lead, coach, develop and support the brokerage operations team of Financial Services Operations.

Who We Are : With Farm Bureau Financial Services, our client / members can feel confident knowing their family, home, cars and other property are protected.

We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take.

We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client / members and creating an atmosphere where our employees thrive.

What You’ll Do : The Wealth Management Operations Manager will have an essential role in creating a positive culture that uses industry best practices to deliver an exceptional customer experience through efficient operations.

The Manager will oversee all daily department operations and ensure our representatives meet our client-member needs through processing and support of investment business. You will also :

• Manage of team of representatives, providing coaching and motivation.
• Oversee all aspects of staff development including the selection, training, development, performance management, employee satisfaction, workflow management and other assigned budget activities.
• Assist with establishing workloads, standards, practices, and policies.
• Ensure timely and accurate processing of new business for clearing firm, advisory business and ensure paperwork is complete.
• Provide principal review of new account applications and any included business within suitability guidelines.
• Support representatives on the clearing firm platform, including phone and email support in areas such as : transfers, cashiering, retirement accounts, corporate actions, and training.
• Perform suitability review and subsequent delivery to product companies.
• Coordinate operations aspects of a newly affiliated representative’s onboarding.
• Work with the team to ensure accurate and timely processing and support for advisory business.
• Work closely with IT, compliance, and finance departments to maintain the firm’s books and records system.

What It Takes to Join Our Team :

• College degree (Finance preferred) or equivalent plus eight years of relevant experience required. One to two years of supervisory or management experience required.
• Series 7, 24, 51 required. Series 53 and 65, 66, CFP, ChFC or CLU preferred.
• Strong interpersonal skills and the ability to train and development staff.
• Exceptional customer, written and verbal communication skills.
• Ability to plan, direct and control business activities to meet established objectives.
• Analytical, problem solving, and organizational skills required in addition to the ability to learn company products, processes and systems.
• Must be knowledgeable of securities-related operational and transfer agent rules and regulations as well as IRS qualified plans.
• Ability to work from our office in West Des Moines, Iowa.

What We Offer You : When you’re on our team, you get more than a great ’ll hear about career development and educational offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance also offer paid time off, including holidays and volunteer time, and teams who know how to have to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm the grass really IS greener!