Housekeeping Manager

Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you!

Mission of the Role

The Housekeeping Manager leads all housekeeping and laundry operations to ensure clean, safe, and well-maintained guest rooms and public spaces. This role oversees staffing, training, quality audits, inventory control, and compliance with brand and safety standards while fostering a positive, high-performance culture.

Essential Job Functions

• Recruit, onboard, train, and coach room attendants, housepersons, laundry, and supervisors.
• Build schedules and assignments to balance productivity and labor targets.
• Monitor guest feedback (surveys, reviews, service recovery logs) and drive continuous improvement.
• Perform daily room and public-area inspections; ensure brand presentation and cleanliness standards.
• Enforce lost & found procedures, key control, chemical handling, and OSHA compliance.
• Enforce cleanliness, safety, and brand standards; conducting routine inspections.
• Partner with Engineering for maintenance issues and out-of-order rooms.
• Monitor productivity metrics.
• Oversee laundry operations : pars, linen quality, stain treatment, equipment care.
• Manage purchasing for linens, amenities, and supplies.
• Maintain training records, inspection logs, and performance documentation.

Qualifications

24+ years of housekeeping leadership experience in hotels or similar high-volume environment.

Strong knowledge of housekeeping operations, chemicals / equipment, and OSHA / CDC best practices.

Proven team leadership with training, coaching, and performance management.

Comfortable with hotel PMS and task systems.

Excellent communication, organization, and problem-solving skills; bilingual a plus.

Ability to work weekends / holidays as needed.

Compensation Range The compensation for this position is $60,000.00 / Yr. - $65,000.00 / Yr. based on qualifications and experience.