Team Leader

At Chick-fil-A Silver Creek Valley & 101 DTO, Team Leaders are responsible for assisting the Director Team in all aspects of shift management and ensuring that each restaurant guest has a remarkable experience! Team Leaders are responsible for supervising assigned stations for an entire shift and will be assigned to open or close the restaurant;

following established opening and closing procedures. Team Leaders will encourage the team to commit to excellence, and hold them accountable to all standards and procedures / processes.

Team Leaders are vital to the operation and execution of goals and strategies.

Core Values & Behavioral Expectations :

• Team Oriented
• Model Excellence by doing your best, every day
• Influence & develop others
• Display Perseverance & follow-through
• Passionate about quality of food & service
• Developing a Growth mindset
• Coachable
• Integrity engrained
• Developing communication skills

Potential responsibilities include :

• Complete the daily setup for who does what and when.
• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service goals.
• Ensures that workstations are clean at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor patio, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Ensure checklists are completed.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Cast Vision for your shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy / procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Position Type :

Full-time and Part-time

Our Benefits Include :

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Qualifications and Requirements :

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

At Chick-fil-A Silver Creek Valley & 101 DTO we are excited for your interest! This Chick-fil-A is a Drive-Thru Only location with 48 exterior patio seats.

Our goal is to help others continuously better themselves, everyday, and serve our communities to the fullest extent so they receive the best experience possible! We will be a fast paced environment as we focus on serving our guests to provide them with a seamless and accurate experience.

We are looking for like-minded individuals such as yourself!

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.