Director of Quality Management

Job Description

Job Description

Description :

This is a fully onsite position

Position Scope

The Director of Quality is responsible for leading, planning, enhancing, implementing and overseeing all quality improvement, compliance, and performance management initiatives across Pawnee Mental Health’s Services’ programs. This role ensures the delivery of high-quality, client-centered care through the development, implementation, and monitoring of evidence-based practices, outcome measures, and regulatory standards. The Director of Quality plays a key role in driving continuous quality improvement (CQI) for quality metrics on the CCBHC, CMHC and SUD licensure levels, supporting clinical excellence, enhancing operational efficiency, and maintaining CCBHC certification compliance.

The Director of Quality works closely with the Chief Clinical Officer, Chief Financial Officer, Director of Operations, Director of Human Resources, Director of Marketing, Compliance Officer, and other key managers and staff to ensure a coordinated, data-driven, and outcome-oriented approach to service delivery. This position also serves as a liaison with state and federal agencies, and accrediting bodies to promote access to care, ensure clinical integration, and meet regulatory and performance expectations.

The Director of Quality will provide leadership in standardizing quality protocols, tracking and analyzing performance indicators, ensuring interdepartmental collaboration, and embedding a culture of excellence, accountability, and client-safety throughout the organization.

Responsibilities and Qualifications

Client Complaints, Grievances & Advocacy

• Oversee the process and resolution of grievances.
• Coordinate with program supervisors to investigate and resolve client concerns promptly; ensure all follow-up communication is completed and documented.
• Maintain an ongoing tracking and trending system for complaints and grievances to identify systemic issues and drive service improvements.
• Conduct satisfaction phone calls and case-specific inquiries when concerns regarding clinical care arise.

Risk Management & Incident Oversight

Regulatory Audits & Accreditation

Legal Compliance & Subpoenas

Committees & Leadership Facilitation

Regulatory Audits & Accreditation

Performance Improvement & Quality Metrics

Health Information & Privacy

Staff Development, Training & Consultation

Organizational Leadership & Representation

Requirements : Qualifications :

Required :

Master’s degree in Healthcare Administration, Public Health, Psychology, Social Work, Nursing, or related field (required).

Preferred :

All employees will be required to submit to and pass a background check and drug screening.