Service Advisor Metro CDJR $65,000 -$95,000 annually

Metro Chrysler Jeep Dodge
Chicopee, MA, US
$65K-$95K a year
Full-time

Job Description

Job Description

Automotive Service Writer Advisor Job Duties :

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems;

conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required;

obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates;

obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications :

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

30+ days ago
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