Talent.com
Customer Support Specialist

Customer Support Specialist

Mahoney Environmental SolutionsWoodridge, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Calling all call center specialists!

We have availability for YOU at our call center!

Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials.

Our customers range from independent restaurants to national chains and food processing facilities.  HYBRID 3 days in office, 2 days WFH Work schedule :

  • Monday through Friday 10 : 30 am- 7 : 00 pm Starting rate : $20.50-$22.50 an hour What you'll do : Professionally handle 50-60 inbound calls for multiple lines of service.
  • Assist and resolve customer requests and inquiries.
  • Maintain and retain existing customers with an opportunity to grow the business.
  • Assist with data entry, reports, and other assignments to support our sales team.
  • Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
  • Create work order requests and email proper groups based on priority issues.
  • Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
  • Other duties as assigned.

What you can expect :

  • This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
  • Significant daily interaction with customers, other internal team members and members of the sales team.
  • Work is performed in an office environment with a moderate noise level and regular distractions.
  • Regular use of computer, keyboard, and mouse.

    • What you already have :

  • Bilingual Spanish a plus.
  • Strong multi-tasking, attention to detail and problem-solving skills.
  • Excellent computer skills and phone etiquette are necessary.
  • Min of 40 wpm.
  • Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
  • Keep a positive attitude under stressful situations is a must.
  • High energy level and enjoys a fast-paced environment.
  • Possess a strong work ethic, team player mentality and customer service driven.
  • At least 3 year's customer service experience, preferably in a call center setting.
  • Inside sales experience a plus.
  • All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Customer Support Specialist • Woodridge, IL, US