Field Service Engineer I

Job Description

Job Description

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.

Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, JOY and FUN, we focus on social responsibilities by building state-of-the-art products for scientific advancement;

especially for protecting health, safety, and the environment. HORIBARIANs, the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

GENERAL SUMMARY :

Under the general supervision of the Field Service Supervisor or Manager, installs, maintains, and repairs HORIBA supplied equipment at customer locations.

ESSENTIAL FUNCTIONS :

1. Installs, Repairs and Maintains HORIBA products at customer sites.

2. At least 75% Travel and ability to obtain passport and Travel outside US as needed.

3. Balance of time spent between home and field.

4. Provides technical assistance to customers and Horiba departments, including parts, technical questions, and application support.

5. When not directly working on a work order, an engineer may help with preparing quotations, RMAs, or RMAs customer support

6. Is able to maintain more than one product with minimal or no external support

7. Helps create technical documentation with support of technical writer.

8. Complete work orders and Field Service Reports with sufficient detail and timeliness for customer

invoicing, warranty charges, labor and materials charges, and policy.

9. Maintain notes in the customer service database (Service Max).

Skills Demonstrated By :

1. Ability to effectively and professionally deal with customers and co-workers, as evidenced by two

or more years of customer service-related experience.

2. Ability to work with little or no direct supervision.

3. Ability to efficiently and accurately perform installations and repairs on scientific

instruments and willingness to learn HORIBA instruments.

4. Self motivated and eager to learn

5. Should have an electronics / optical or technical background.

6. Ability to work proficiently with PC Software and Hardware (Operating system, Drivers, System

Settings) able to replace PC hardware (hard drive, USB Board, Memory, Power supply)

7. They need to be able to think on their feet and troubleshoot complex scenarios

8. Experience with Service Max or similar, Salesforce, and / or SAP is a plus

9. Associates degree or equivalent experience in a technical field.

10. Experience with Microsoft Word, Excel or similar.

11. Good communications skills

12. Must be able to routinely lift 50 pounds.

Compensation Package :

• HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company;
• medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions;

employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual, with a disability and need accommodation during the application / hiring process, please call (732) 494-8660 for assistance.

HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process.

HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO / Affirmative Action / Veteran Status / Disabilities.