Senior Customer Care Representative

About Woodside Homes :

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.

Now, Woodside has found its own place to call home as part of Sekisui House, a 50-year-old global company that has built more than 2.

3 million homes, sharply focused on creating comfortable spaces as a part of ecologically sound communities. Sekisui House's financial and internal strength will help us introduce energy saving technologies and environmental standards that are new to the United States, along with the superior level of service that home buyers have come to expect from Woodside Homes.

To you, our customers, our promise remains unchanged : every decision we make when designing, building and delivering your home is thoughtful and smart Better By Design.

Our Values :

• We have a Passion for our customers.
• We conduct our business with Integrity.
• Our environment is one of Teamwork and Trust.
• We pursue Excellence in everything we do.
• Being Good Stewards, we create value for our stakeholders through profits and growth.

Job Overview :

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer.

Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must.

Responsibilities (Including but not limited to) :

• Organizes and prioritizes written lists of warrantable items to be completed.
• Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns.
• Manages warranty cost controls by having a complete knowledge of all scopes of work.
• Manages trade accountability, defines Woodside Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes.
• Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors.
• Verifies work progress and completion of assigned vendor tasks.
• Responsible for following up with customers to ensure complete satisfaction of warranty preservations.
• Assigns accountability for expenses / back charges as based on detailed inspection of work and compliance with Woodside policies and procedures.

Candidates Will Need to Meet the Following Qualifications :

• High school diploma or equivalent.
• Minimum of six years of customer service or construction experience.
• Previous management experience highly preferred.
• Willingness to travel to office location plus designated community.
• Superior verbal communication skills.
• Highly adaptable and extremely quick thinking on their feet.
• Self-motivated with the ability to work independently.
• Strong ability to multi-task.
• Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
• Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded.
• Minimum of 6 years' experience in a customer facing role : with achievements in customer satisfaction metrics.
• Strong desire for continued growth and learning.

Job Type : Full-time

Education :

High school or equivalent (Required)

Experience :

• Customer Service : 6 years (Preferred)
• Construction : 6 years (Preferred)

License / Certification :

• Driver's License
• Work Location : In person

We recognize that few applicants may "check all the boxes," but each person has unique strengths they would bring to the table.

We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here!

Woodside Homes is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law.

Diversity is critical to the growth of our company with an understanding of the importance of fostering an environment where everyone has a voice.

We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process.

If you need assistance due to a disability, please get in touch with us.