To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
1.) To define and implement clear service level agreements (SLAs) for support operations. (2.) Identify opportunities to enhance project profitability and margins through efficient resource allocation and cost-effective strategies.
3.) Ensure process effectiveness and continual service improvement (4.) To develop and execute comprehensive project plans, define success criteria, implement effective risk management and mitigation strategies.
5.) To act as a primary point of contact for key stakeholders, including customers, and collaborate with cross-functional teams, (development, sales, and marketing) to drive integrated and successful project outcomes.
6.) To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
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