Junior Licensed Insurance Representative

Junior Licensed Insurance Representative

The Junior Licensed Insurance Representative works closely with the License Insurance Representatives, Senior License Insurance Representatives, Insurance Processors, Senior Account Managers, Account Managers, Licensed Insurance Agents, and Advisors. The primary duties of this position include accurate, timely, and professional service to all members and staff of GreenState in daily transactions and inquiries. Provides information and answers to questions regarding GreenState Insurance products and services. This position is responsible for policy retention, member service, and sales support.

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members, and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $20.97 - $24.52 / hr with a progressive benefits package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines, and eligibility requirements.
• Updates policy information as needed and requests exceptions, if necessary, from underwriting.
• Sends binders of insurance for the Producers / LIA's.
• Processes third party mortgagee changes and sends declaration pages to mortgagee lenders upon request.
• Processes change requests sent by LIA's and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions.
• Contacts underwriting if necessary for exceptions, collects and sends any required documents to the insured.
• Handles client email requests - process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process, calls out as needed to discuss policies.
• Sends cancellations and processes cancellation requests sent by Advisors, LIA's, SAM's, and Processors.
• Utilizes DocuSign to assist with sending and receiving signatures for insurance applications and cancellations.
• Researches and resolves billing questions / discrepancies. Asks for exceptions and extensions from the companies as needed.
• Maintains appropriate level of continuing education credits as applicable by state and license guidelines.
• Upholds agency guidelines, processes, and procedures in accordance with GreenState Insurances expectations.
• Attends community, industry, and GreenState Insurance / Credit Union events.
• Performs additional assigned duties, as necessary.

Job Requirements / Expectations

Reporting Relationship

This position reports to Personal Lines Service Manager.

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO / AA Employer. We strongly encourage all individuals to apply for openings with the credit union.